The recent snowfall across Ontario is another reminder of the havoc weather events can cause for customers and their properties. With back-to-back storms and plummeting temperatures, the risk to properties may increase. That’s why we wanted to share a couple of important reminders about snow clearing and the claims process to help customers prevent damage and stay safe.

Winter weather hazard reminders

Two of the most common types of winter claims we see are from frozen pipes and roof collapses. As we know large snow accumulation can be overwhelming for many, we urge you to talk to your customers about some of the proactive preventative measures they can take that can help mitigate the impact of this winter season: 

• Inspect roof.
  Please remind customers to keep an eye on snow and ice accumulation on their roof and strongly encourage them to contact a professional contractor to help with safe removal. This is particularly important for older properties where build-up can have severe consequences, especially if the temperature changes and it starts to melt.


• Check exterior of property.
  Excess snow can put pressure on the whole exterior of a property. Overloaded gutters, downspouts, windows, etc. can all be impacted. Clearing any build-up can help alleviate unwanted pressure.


• Check for ice dam formations.
  The freeze-thaw cycle can create ice dams that block water drainage in pipes. It’s important that customers remove excess snow before ice dams form to protect their properties from potential water damage and losses.


• Keep driveways and sidewalks clear.
  Excess snow accumulation can create hazardous and icy conditions around properties. Customers should be advised to shovel early and often to reduce the risk of falls and slips. 

Please note: It’s also important to remove snow from all windows and exhaust pipes as build-up can result in water leaks and/or further damage once it melts or even create a safety risk.

Claims process:
DURING OFFICE HOURS
Sutherland Elliott Insurance Brokers
London: 519 681 0179
Chatham: 519 354 7053
Tilbury: 519 682 1967 ext.2001

Gaiser Elliott Insurance Brokers
Exeter: 519 235 2420
Grand Bend: 519 238 8484

If you prefer to email, please be sure to include your name, address, phone number, Policy Number and the details of your claim.
Sutherland Elliott Insurance Brokers
London, Chatham, Tilbury: claims@sutherlandelliott.ca

Gaiser Elliott Insurance Brokers
Exeter and Grand Bend: claims@gaiserelliott.com

AFTER HOUR CLAIMS
If your claim happens outside our regular business hours, please contact the insurance company directly at one of the numbers listed at this link.